By submitting your
order to Dragonfly Designs, you agree to these terms and
1. Orders are
placed online ONLY.
2. Payment is sent AFTER your order has been
3. I do not accept credit cards directly by email (it is
not secure!). If you indicate that you prefer to
pay by credit, then PayPal is the only option available (where you can use your credit card through them to send me funds).
4. I do not have a store that you can visit, as this
is a home-based business. However, order
can be arranged in advance, if you are in the Fredericton
5. I do not have regular business hours.
Method of Payment
Payment must be received in full before your
order is shipped or picked up. In the case of fresh paste orders, production of your paste will begin only after payment has been received in full. Select your preferred payment
Option 1: Interac Email Money Transfer
Send payment from your bank account instantly! It's
fast, simple & secure... and it's my preferred and
recommended method of payment!
Available through Canadian banks only. Online banking is
required to send Interac Email Money Transfers.
Funds should be sent to:
email@example.com . For more
information on seeing how easy this is to use click on
the image below:
Option 2: PayPal
At this point in time, I am not set up to process your
credit cards directly. If you would like to
purchase items with your credit cards, you may do so by
using PayPal services.
Funds should be sent
Option 3: Money
Canadian customers can send money orders from banks,
financial institutions and Canada Post.
US and International customers, please ensure you are
sending an International money order!
IMPORTANT: Must be made out to 'Larissa Reinders'
-- otherwise your money order will be returned and
therefore delay shipping!
Mailing address will be provided upon confirming your online order.
Option 4: Cash
Cash is acceptable when items are purchased at an event where I am setup as a vendor with my product. All pickup orders must be pre-paid by one of the options above.
Because henna powder is temperature sensitive, the
faster it arrives to you, the better!
Canadian shipments are sent Expedited, Xpresspost or
Courier. Rates start at $5.70 CAD and go up depending on
weight & package dimensions, and destination.
US shipments are sent by Airmail, Expedited, Xpresspost
or Courier. Rates start at $6.60 CAD and go up depending
on weight & package dimensions, and destination.
International orders are typically shipped Airmail,
Xpresspost or Courier. Rates start at $14.80 CAD and go
up depending on weight & package dimensions, and
A handling fee is included (I try to keep these costs
low by reusing boxes & packing materials).
Your order is always well-packaged before its shipped.
Shipments are sent within 2 business days of receiving
payment, with the exception of fresh paste orders. Fresh paste is made to order, but production will not begin until payment is received. Your paste is shipped as soon as it is viable and ready for you to use!
If you are placing a rush order, please contact me
Order pickups are available, depending on my
You MUST contact me first!
A minimum of 24 hours is required before your scheduled
All orders must be pre-paid.
Payment by Interac Email Money Transfer or PayPal
are accepted in advance of your order pickup.
Collection of Personal Information
Under the new Canadian privacy guidelines, I
am hereby giving notice of how personal information is
handled: Customer information is kept for identification
purposes only. Information such as name, address, phone
number, and email address are necessary to fulfill
orders. Information is collected for the exclusive use
of Dragonfly Designs Henna, and I assure that personal
information collected will never be disclosed, given or
sold to anyone. Credit information is destroyed once
payment has been processed - it is not kept on file.
Customers reserve the right to review and correct any
personal information at any time. Occasionally,
customers may receive an e-newsletter with specials, new
products, workshops and news. You can unsubscribe from
these mailing lists at any time. If you have any
questions or comments, please contact me. I appreciate
your business, and welcome your communication.
GST/HST information will appear here shortly, as I am still sorting out the logistics and requirements for New Brunswick.
Returns / Replacements / Refunds
I believe that every customer should be happy with the
products and services that Dragonfly Designs Henna
provides. If you've found something not to your
liking, please contact me and we'll work things out.
Generally, I do not issue refunds, and only make
exchanges for the same item. If an item is found
defective, a replacement will be sent in its place at no
additional charge. (This includes defective applicator
bottles, broken seals on essential oil bottles, and
holes/rips in carrot bags or applicator cones.)
Concerns will be addressed for up to 7 days after
delivery of your product.
Please note, I am not responsible for items damaged
during shipping! And I will not replace items that were
damaged by misuse/mistreatment. When you order henna
powder, pastes and essential oils, you accept that they
are sensitive to temperature & sunlight and can
deteriorate if exposed -- please freeze your henna and
refrigerate your essential oils! I am not responsible
for weak stains or ruined pastes! There are too many
variables in how your paste could have turned sour...
However, you can contact me to figure out what went
wrong. I will assist you as I can.
If items were damaged in shipping due to my negligence
in poor packaging, I will replace & ship them free of
charge (Note: I may request the original package to be
shipped back to me).
Please contact me if there is an issue -- I can help
determine what went wrong and if I am responsible. Thank
Comments? Complaints? Suggestions?
Please do not hesitate to
contact me! I am a firm
believer in resolving opportunities quickly and professionally. If you have a concern about
your order, you can also call 506-260-8088.